1. TERMS & CONDITIONS
1.1 Introduction
Welcome to EnigmaHub.
These Terms & Conditions govern your use of the EnigmaHub website and your purchase of products through our online store.
By accessing or using our website, placing an order, or purchasing products from EnigmaHub, you agree to be bound by these Terms & Conditions.
These Terms are intended to operate in accordance with applicable South African law, including the Consumer Protection Act 68 of 2008 (“CPA”), the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”), the Protection of Personal Information Act 4 of 2013 (“POPIA”), and other applicable legislation.
Nothing in these Terms is intended to exclude or limit any consumer right that cannot lawfully be excluded or limited.
1.2 About EnigmaHub
EnigmaHub is an online retail store supplying technology, lifestyle products and pet accessories to customers in South Africa.
Our contact details are:
EnigmaHub
Email: info@enigmahub.co.za
Telephone: +27 65 634 1270
Physical/Registered Address: Van Heerden Road, Midrand
1.3 Website Use
You agree to use the EnigmaHub website lawfully and responsibly.
You may not:
Use the website for unlawful purposes.
Attempt to gain unauthorised access to the website or its systems.
Interfere with the operation or security of the website.
Copy, reproduce or distribute website content without permission.
Use automated systems to obtain website content without authorisation.
Submit false, misleading or fraudulent information.
1.4 Products
We make reasonable efforts to ensure that product descriptions, specifications, images and other information displayed on the website are accurate.
Product images are provided for illustration and may differ slightly from the actual product because of screen settings, lighting, manufacturer packaging or product revisions.
Where manufacturers change specifications, colours, packaging or accessories without notice, EnigmaHub will provide the product supplied by the applicable manufacturer or supplier, subject to applicable consumer rights.
1.5 Product Availability
Products displayed on the website are subject to availability.
Adding a product to your cart does not guarantee that the product will remain available until checkout is completed.
If a product becomes unavailable after an order has been placed, we will contact you and, where appropriate, offer an alternative, delay fulfilment with your agreement, or provide a refund.
1.6 Pricing
All prices displayed on the website are stated in South African Rand (ZAR/R).
Prices are subject to change without prior notice, but a confirmed order will generally be processed according to the price displayed at the time the order was accepted, subject to applicable law.
EnigmaHub is not VAT registered and does not charge VAT on its sales unless this status changes. Prices and tax treatment will be updated if our VAT registration status changes.
Where applicable, delivery or other additional charges will be displayed before the customer completes the purchase.
If an obvious pricing or listing error occurs, EnigmaHub reserves the right to correct the error in accordance with applicable law and will contact affected customers where necessary.
1.7 Orders
When you place an order through the website, you are making an offer to purchase the selected products.
An order confirmation email does not necessarily constitute final acceptance of the order if the order cannot reasonably be fulfilled.
EnigmaHub may contact you to verify an order where reasonably necessary, including for stock availability, payment verification, delivery information or suspected fraudulent activity.
1.8 Payment
Payments are processed through the payment methods made available at checkout.
Where PayFast is selected, payment is processed through the PayFast payment platform.
EnigmaHub does not request or store your complete card number, CVV or other sensitive payment credentials through ordinary website communications.
Orders may only be processed once payment has been successfully confirmed.
1.9 Fraud Prevention
EnigmaHub reserves the right to delay, cancel or investigate transactions where there are reasonable grounds to suspect fraud, payment abuse, identity misuse or other unlawful activity.
Where an order is cancelled for a legitimate fraud or security reason and payment has already been received, any applicable refund will be processed in accordance with our Refund & Returns Policy and applicable law.
1.10 Shipping and Delivery
Products are delivered to addresses within South Africa unless otherwise stated.
Delivery times are estimates and may vary because of stock availability, courier delays, public holidays, adverse weather, remote-area delivery requirements or other circumstances outside EnigmaHub’s reasonable control.
Please see our Shipping & Delivery Policy for further information.
1.11 Returns, Refunds and Consumer Rights
Returns and refunds are governed by our Refund & Returns Policy.
Nothing in this agreement limits rights provided to consumers by applicable South African consumer-protection legislation.
Where a product is defective, unsafe, not of the required quality, does not correspond with its description, or otherwise qualifies for a remedy under applicable law, EnigmaHub will provide the remedy required by law.
1.12 Cancellation
Order cancellations are governed by our Cancellation Policy.
Customers may have cancellation rights under applicable South African law, including applicable cooling-off rights for qualifying electronic transactions.
1.13 Warranties
Where a product includes a manufacturer or supplier warranty, the applicable warranty terms will apply.
EnigmaHub will not unlawfully exclude any warranty or consumer remedy that applies under South African law.
Warranty claims may require proof of purchase and an assessment of the product.
Warranty coverage may not extend to damage caused by misuse, negligence, accidental damage, unauthorised modification, improper installation, liquid damage, physical damage, normal wear and tear or other exclusions specified by the applicable warranty.
1.14 Technology Products
Technology products should be used according to the manufacturer’s instructions.
Customers are responsible for ensuring that products are compatible with their intended use where compatibility requirements are stated.
EnigmaHub is not responsible for loss of personal data stored on a device that is returned for assessment, repair, replacement or warranty processing. Customers should back up their data before sending a device to us where reasonably possible.
1.15 Pet Products
Pet accessories and related products should be used according to the product’s instructions and intended purpose.
Customers should supervise pets when using products where supervision is reasonably necessary.
EnigmaHub cannot guarantee that every product will be suitable for every individual animal.
1.16 Intellectual Property
The EnigmaHub name, logo, website design, graphics, written content, photographs and other original materials are protected by applicable intellectual-property laws.
You may not reproduce, modify, distribute, publish or commercially exploit EnigmaHub content without written permission, except where permitted by law.
1.17 Website Availability
We endeavour to keep the website available and functioning correctly but do not guarantee that the website will always be available, uninterrupted or error-free.
We may temporarily suspend, modify or update parts of the website for maintenance, security or operational reasons.
1.18 Third-Party Services
The website may use third-party services, including payment processors, courier companies, hosting providers, analytics services and other service providers.
Third-party services may have their own terms and privacy policies.
1.19 Limitation of Liability
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.
To the extent permitted by law, EnigmaHub will not be liable for indirect or consequential loss arising from circumstances outside our reasonable control.
Nothing in these Terms affects a consumer’s statutory rights.
1.20 Force Majeure
EnigmaHub will not be responsible for delays caused by circumstances reasonably beyond our control, including natural disasters, severe weather, strikes, infrastructure failures, courier disruptions, power interruptions, internet failures, government restrictions, civil unrest or other extraordinary events.
1.21 Privacy
Personal information is processed in accordance with our Privacy Policy.
By using the website, you acknowledge that you have read our Privacy Policy.
1.22 Changes to These Terms
EnigmaHub may update these Terms from time to time.
The latest version will be published on the website with the applicable update date.
Changes will not unlawfully remove or reduce rights that have already accrued to a consumer.
1.23 Governing Law
These Terms are governed by the laws of the Republic of South Africa.
1.24 Contact
For questions regarding these Terms:
Email: info@enigmahub.co.za
Telephone: +27 65 634 1270
1.1 Introduction
Welcome to EnigmaHub.
These Terms & Conditions govern your use of the EnigmaHub website and your purchase of products through our online store.
By accessing or using our website, placing an order, or purchasing products from EnigmaHub, you agree to be bound by these Terms & Conditions.
These Terms are intended to operate in accordance with applicable South African law, including the Consumer Protection Act 68 of 2008 (“CPA”), the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”), the Protection of Personal Information Act 4 of 2013 (“POPIA”), and other applicable legislation.
Nothing in these Terms is intended to exclude or limit any consumer right that cannot lawfully be excluded or limited.
1.2 About EnigmaHub
EnigmaHub is an online retail store supplying technology, lifestyle products and pet accessories to customers in South Africa.
Our contact details are:
EnigmaHub
Email: info@enigmahub.co.za
Telephone: +27 65 634 1270
Physical/Registered Address: Van Heerden Road, Midrand
1.3 Website Use
You agree to use the EnigmaHub website lawfully and responsibly.
You may not:
Use the website for unlawful purposes.
Attempt to gain unauthorised access to the website or its systems.
Interfere with the operation or security of the website.
Copy, reproduce or distribute website content without permission.
Use automated systems to obtain website content without authorisation.
Submit false, misleading or fraudulent information.
1.4 Products
We make reasonable efforts to ensure that product descriptions, specifications, images and other information displayed on the website are accurate.
Product images are provided for illustration and may differ slightly from the actual product because of screen settings, lighting, manufacturer packaging or product revisions.
Where manufacturers change specifications, colours, packaging or accessories without notice, EnigmaHub will provide the product supplied by the applicable manufacturer or supplier, subject to applicable consumer rights.
1.5 Product Availability
Products displayed on the website are subject to availability.
Adding a product to your cart does not guarantee that the product will remain available until checkout is completed.
If a product becomes unavailable after an order has been placed, we will contact you and, where appropriate, offer an alternative, delay fulfilment with your agreement, or provide a refund.
1.6 Pricing
All prices displayed on the website are stated in South African Rand (ZAR/R).
Prices are subject to change without prior notice, but a confirmed order will generally be processed according to the price displayed at the time the order was accepted, subject to applicable law.
EnigmaHub is not VAT registered and does not charge VAT on its sales unless this status changes. Prices and tax treatment will be updated if our VAT registration status changes.
Where applicable, delivery or other additional charges will be displayed before the customer completes the purchase.
If an obvious pricing or listing error occurs, EnigmaHub reserves the right to correct the error in accordance with applicable law and will contact affected customers where necessary.
1.7 Orders
When you place an order through the website, you are making an offer to purchase the selected products.
An order confirmation email does not necessarily constitute final acceptance of the order if the order cannot reasonably be fulfilled.
EnigmaHub may contact you to verify an order where reasonably necessary, including for stock availability, payment verification, delivery information or suspected fraudulent activity.
1.8 Payment
Payments are processed through the payment methods made available at checkout.
Where PayFast is selected, payment is processed through the PayFast payment platform.
EnigmaHub does not request or store your complete card number, CVV or other sensitive payment credentials through ordinary website communications.
Orders may only be processed once payment has been successfully confirmed.
1.9 Fraud Prevention
EnigmaHub reserves the right to delay, cancel or investigate transactions where there are reasonable grounds to suspect fraud, payment abuse, identity misuse or other unlawful activity.
Where an order is cancelled for a legitimate fraud or security reason and payment has already been received, any applicable refund will be processed in accordance with our Refund & Returns Policy and applicable law.
1.10 Shipping and Delivery
Products are delivered to addresses within South Africa unless otherwise stated.
Delivery times are estimates and may vary because of stock availability, courier delays, public holidays, adverse weather, remote-area delivery requirements or other circumstances outside EnigmaHub’s reasonable control.
Please see our Shipping & Delivery Policy for further information.
1.11 Returns, Refunds and Consumer Rights
Returns and refunds are governed by our Refund & Returns Policy.
Nothing in this agreement limits rights provided to consumers by applicable South African consumer-protection legislation.
Where a product is defective, unsafe, not of the required quality, does not correspond with its description, or otherwise qualifies for a remedy under applicable law, EnigmaHub will provide the remedy required by law.
1.12 Cancellation
Order cancellations are governed by our Cancellation Policy.
Customers may have cancellation rights under applicable South African law, including applicable cooling-off rights for qualifying electronic transactions.
1.13 Warranties
Where a product includes a manufacturer or supplier warranty, the applicable warranty terms will apply.
EnigmaHub will not unlawfully exclude any warranty or consumer remedy that applies under South African law.
Warranty claims may require proof of purchase and an assessment of the product.
Warranty coverage may not extend to damage caused by misuse, negligence, accidental damage, unauthorised modification, improper installation, liquid damage, physical damage, normal wear and tear or other exclusions specified by the applicable warranty.
1.14 Technology Products
Technology products should be used according to the manufacturer’s instructions.
Customers are responsible for ensuring that products are compatible with their intended use where compatibility requirements are stated.
EnigmaHub is not responsible for loss of personal data stored on a device that is returned for assessment, repair, replacement or warranty processing. Customers should back up their data before sending a device to us where reasonably possible.
1.15 Pet Products
Pet accessories and related products should be used according to the product’s instructions and intended purpose.
Customers should supervise pets when using products where supervision is reasonably necessary.
EnigmaHub cannot guarantee that every product will be suitable for every individual animal.
1.16 Intellectual Property
The EnigmaHub name, logo, website design, graphics, written content, photographs and other original materials are protected by applicable intellectual-property laws.
You may not reproduce, modify, distribute, publish or commercially exploit EnigmaHub content without written permission, except where permitted by law.
1.17 Website Availability
We endeavour to keep the website available and functioning correctly but do not guarantee that the website will always be available, uninterrupted or error-free.
We may temporarily suspend, modify or update parts of the website for maintenance, security or operational reasons.
1.18 Third-Party Services
The website may use third-party services, including payment processors, courier companies, hosting providers, analytics services and other service providers.
Third-party services may have their own terms and privacy policies.
1.19 Limitation of Liability
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.
To the extent permitted by law, EnigmaHub will not be liable for indirect or consequential loss arising from circumstances outside our reasonable control.
Nothing in these Terms affects a consumer’s statutory rights.
1.20 Force Majeure
EnigmaHub will not be responsible for delays caused by circumstances reasonably beyond our control, including natural disasters, severe weather, strikes, infrastructure failures, courier disruptions, power interruptions, internet failures, government restrictions, civil unrest or other extraordinary events.
1.21 Privacy
Personal information is processed in accordance with our Privacy Policy.
By using the website, you acknowledge that you have read our Privacy Policy.
1.22 Changes to These Terms
EnigmaHub may update these Terms from time to time.
The latest version will be published on the website with the applicable update date.
Changes will not unlawfully remove or reduce rights that have already accrued to a consumer.
1.23 Governing Law
These Terms are governed by the laws of the Republic of South Africa.
1.24 Contact
For questions regarding these Terms:
Email: info@enigmahub.co.za
Telephone: +27 65 634 1270