2.1 Introduction
EnigmaHub respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how EnigmaHub collects, uses, stores and protects personal information when you use our website or purchase products from us.
This Policy is intended to support compliance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African laws.
2.2 Information We Collect
Depending on how you use our website, we may collect information including:
Full name
Email address
Telephone number
Billing address
Delivery address
Order information
Payment-related transaction information
Account information
Customer-service communications
Information you voluntarily provide through forms
Technical information relating to website usage
IP address and device/browser information
Cookies and similar technologies
We do not require customers to provide information that is unnecessary for the relevant transaction or service.
2.3 How We Use Personal Information
We may process personal information to:
Process and fulfil orders.
Arrange delivery.
Process payments.
Provide customer support.
Communicate with customers regarding orders.
Process returns, refunds and warranty claims.
Maintain customer accounts.
Prevent fraud and abuse.
Improve our website and services.
Comply with legal obligations.
Maintain business and transaction records.
Send marketing communications where legally permitted and where appropriate consent or another lawful basis exists.
2.4 Payment Information
Payments made through PayFast or another payment provider may be processed by that provider according to its own privacy and security policies.
EnigmaHub does not ordinarily receive or store customers’ complete payment-card credentials.
For information about PayFast’s handling of personal information, customers may consult PayFast’s Privacy Policy.
2.5 Cookies
Our website may use cookies and similar technologies to:
Keep the website functioning correctly.
Remember preferences.
Support shopping-cart functionality.
Improve website performance.
Understand website usage.
Support relevant marketing or analytics where applicable.
You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
2.6 Sharing Personal Information
We may share relevant personal information with trusted service providers where necessary to operate our business, including:
Payment processors.
Courier and delivery providers.
Website hosting providers.
IT and technical service providers.
Professional advisers.
Service providers assisting with customer support.
Government, law-enforcement or regulatory authorities where legally required.
We do not sell customers’ personal information as a commercial commodity.
2.7 Security
EnigmaHub takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
2.8 Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes and complying with legal obligations.
2.9 Your Rights
Subject to applicable law, you may have rights to:
Request access to personal information we hold about you.
Request correction of inaccurate or outdated information.
Request deletion where legally permitted.
Object to certain processing.
Withdraw consent where processing is based on consent.
Object to direct marketing.
Lodge a complaint regarding the processing of your personal information.
Requests may be submitted to:
Email: info@enigmahub.co.za
2.10 Direct Marketing
EnigmaHub will conduct electronic direct marketing in accordance with applicable South African law.
You may opt out of marketing communications by using the unsubscribe mechanism provided or by contacting us.
2.11 Children’s Information
Our website is not intentionally directed at children, and we do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
2.12 Changes
We may update this Privacy Policy from time to time.
The latest version will be published on this page.
2.13 Contact
For privacy-related questions or requests:
EnigmaHub
Email: info@enigmahub.co.za
Telephone: +27 65 634 1270
Physical/Registered Address: Van Heerden Road, Midrand
EnigmaHub respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how EnigmaHub collects, uses, stores and protects personal information when you use our website or purchase products from us.
This Policy is intended to support compliance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African laws.
2.2 Information We Collect
Depending on how you use our website, we may collect information including:
Full name
Email address
Telephone number
Billing address
Delivery address
Order information
Payment-related transaction information
Account information
Customer-service communications
Information you voluntarily provide through forms
Technical information relating to website usage
IP address and device/browser information
Cookies and similar technologies
We do not require customers to provide information that is unnecessary for the relevant transaction or service.
2.3 How We Use Personal Information
We may process personal information to:
Process and fulfil orders.
Arrange delivery.
Process payments.
Provide customer support.
Communicate with customers regarding orders.
Process returns, refunds and warranty claims.
Maintain customer accounts.
Prevent fraud and abuse.
Improve our website and services.
Comply with legal obligations.
Maintain business and transaction records.
Send marketing communications where legally permitted and where appropriate consent or another lawful basis exists.
2.4 Payment Information
Payments made through PayFast or another payment provider may be processed by that provider according to its own privacy and security policies.
EnigmaHub does not ordinarily receive or store customers’ complete payment-card credentials.
For information about PayFast’s handling of personal information, customers may consult PayFast’s Privacy Policy.
2.5 Cookies
Our website may use cookies and similar technologies to:
Keep the website functioning correctly.
Remember preferences.
Support shopping-cart functionality.
Improve website performance.
Understand website usage.
Support relevant marketing or analytics where applicable.
You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
2.6 Sharing Personal Information
We may share relevant personal information with trusted service providers where necessary to operate our business, including:
Payment processors.
Courier and delivery providers.
Website hosting providers.
IT and technical service providers.
Professional advisers.
Service providers assisting with customer support.
Government, law-enforcement or regulatory authorities where legally required.
We do not sell customers’ personal information as a commercial commodity.
2.7 Security
EnigmaHub takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
2.8 Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes and complying with legal obligations.
2.9 Your Rights
Subject to applicable law, you may have rights to:
Request access to personal information we hold about you.
Request correction of inaccurate or outdated information.
Request deletion where legally permitted.
Object to certain processing.
Withdraw consent where processing is based on consent.
Object to direct marketing.
Lodge a complaint regarding the processing of your personal information.
Requests may be submitted to:
Email: info@enigmahub.co.za
2.10 Direct Marketing
EnigmaHub will conduct electronic direct marketing in accordance with applicable South African law.
You may opt out of marketing communications by using the unsubscribe mechanism provided or by contacting us.
2.11 Children’s Information
Our website is not intentionally directed at children, and we do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
2.12 Changes
We may update this Privacy Policy from time to time.
The latest version will be published on this page.
2.13 Contact
For privacy-related questions or requests:
EnigmaHub
Email: info@enigmahub.co.za
Telephone: +27 65 634 1270
Physical/Registered Address: Van Heerden Road, Midrand