At EnigmaHub, we aim to process orders as quickly as possible. If you need to cancel an order, please contact us as soon as possible.
1. Cancelling an Order
Customers may request cancellation of an order by contacting EnigmaHub:
Email: info@enigmahub.co.za
Telephone: +27 65 634 1270
Please provide your order number, name and reason for cancellation.
2. Before Dispatch
If your order has not yet been dispatched, we will make reasonable efforts to cancel it upon request.
Where cancellation is accepted and payment has already been received, any applicable refund will be processed to the original payment method where reasonably possible.
3. After Dispatch
Once an order has been dispatched, it may no longer be possible to cancel it through our normal order-processing system.
Where applicable, you may still have rights to return or cancel the transaction under South African consumer-protection legislation.
Please contact us as soon as possible so that we can assist you with the appropriate process.
4. Statutory Cancellation Rights
Certain online transactions may qualify for a statutory cooling-off period under South African law.
Where a statutory cancellation right applies, EnigmaHub will honour that right in accordance with the applicable legislation.
Nothing in this Policy is intended to remove, restrict or waive any consumer right that cannot legally be excluded.
5. Refunds Following Cancellation
Where an approved cancellation results in a refund, EnigmaHub will normally refund the applicable amount using the original payment method where reasonably possible.
The time required for the funds to reflect may depend on the payment provider or financial institution.
6. Products Already Delivered
If a product has already been delivered, the cancellation request may be handled as a return or refund request where applicable.
Please refer to our Refund & Returns Policy for the relevant process.
7. Special or Custom Orders
Where products have been specially sourced, customised or ordered specifically for a customer, cancellation rights may differ depending on the circumstances and applicable law.
Any applicable conditions will be communicated to the customer where required.
8. Contact Us
For cancellation requests or assistance, please contact:
EnigmaHub
Email: info@enigmahub.co.za
Telephone: +27 65 634 1270
Website: https://enigmahub.co.za
EnigmaHub will handle cancellation requests fairly and in accordance with applicable South African consumer-protection legislation.
1. Cancelling an Order
Customers may request cancellation of an order by contacting EnigmaHub:
Email: info@enigmahub.co.za
Telephone: +27 65 634 1270
Please provide your order number, name and reason for cancellation.
2. Before Dispatch
If your order has not yet been dispatched, we will make reasonable efforts to cancel it upon request.
Where cancellation is accepted and payment has already been received, any applicable refund will be processed to the original payment method where reasonably possible.
3. After Dispatch
Once an order has been dispatched, it may no longer be possible to cancel it through our normal order-processing system.
Where applicable, you may still have rights to return or cancel the transaction under South African consumer-protection legislation.
Please contact us as soon as possible so that we can assist you with the appropriate process.
4. Statutory Cancellation Rights
Certain online transactions may qualify for a statutory cooling-off period under South African law.
Where a statutory cancellation right applies, EnigmaHub will honour that right in accordance with the applicable legislation.
Nothing in this Policy is intended to remove, restrict or waive any consumer right that cannot legally be excluded.
5. Refunds Following Cancellation
Where an approved cancellation results in a refund, EnigmaHub will normally refund the applicable amount using the original payment method where reasonably possible.
The time required for the funds to reflect may depend on the payment provider or financial institution.
6. Products Already Delivered
If a product has already been delivered, the cancellation request may be handled as a return or refund request where applicable.
Please refer to our Refund & Returns Policy for the relevant process.
7. Special or Custom Orders
Where products have been specially sourced, customised or ordered specifically for a customer, cancellation rights may differ depending on the circumstances and applicable law.
Any applicable conditions will be communicated to the customer where required.
8. Contact Us
For cancellation requests or assistance, please contact:
EnigmaHub
Email: info@enigmahub.co.za
Telephone: +27 65 634 1270
Website: https://enigmahub.co.za
EnigmaHub will handle cancellation requests fairly and in accordance with applicable South African consumer-protection legislation.